Terms and Conditions

TERMS AND CONDITIONS 

The Osborne Group

1. Acceptance of Terms

By accessing or using this site ("Website"), you agree to be bound by these Terms and Conditions ("Terms"). This constitutes a legally binding agreement between you ("User") and The Osborne Group ("we," "us," or "our"). If you do not agree to these Terms in their entirety, you must immediately discontinue use of this Website.

We reserve the right to modify these Terms at any time. Your continued use of the Website following any changes constitutes your acceptance of the revised Terms.

2. Services Offered

2.1 Description of Services The Osborne Group LLC provides real estate information, property listings, market data, and related services. All Services are for informational and facilitative purposes only and do not constitute legal, financial, or investment advice.

2.2 Withdrawal and Cancellation of Services We reserve the right, at our sole discretion and without prior notice, to:

• Modify, suspend, or discontinue any part of the Services at any time
• Withdraw or cancel access to the Website or any feature thereof
• Terminate any service agreement, listing, or arrangement at any time
• Refuse service to any user for any lawful reason

2.3 Financial Transactions Any financial transactions facilitated through this Website are subject to separate written agreements. We reserve the right to adjust fees and payment terms at any time with reasonable notice. We are not responsible for errors in third-party payment processing systems.

3. Disclaimer of Information Accuracy & Website Availability

3.1 Accuracy of Information We make no representations or warranties about the completeness, accuracy, reliability, or availability of any information on this Website. Property listings, pricing, and market data are subject to change without notice and may contain errors or omissions. YOUR USE OF THE WEBSITE AND ALL INFORMATION CONTAINED THEREIN IS AT YOUR SOLE RISK.

3.2 Website Availability & Downtime We do not guarantee that the Website will be available at all times. The Website may be temporarily unavailable due to:

• Scheduled or unscheduled maintenance
• Technical failures, server issues, or internet outages
• Circumstances beyond our reasonable control (force majeure)

We shall not be held liable for any loss or damages resulting from Website downtime or unavailability.

4. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, THE OSBORNE GROUP AND ITS OWNERS, AGENTS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING:

• Loss of profits, revenue, or data
• Financial losses arising from reliance on website information
• Damages resulting from unauthorized access to your personal information
• Any other damages arising from your use of or inability to use the Website

In no event shall our total liability exceed the greater of (a) the amount you paid us in the six months preceding the claim, or (b) one hundred dollars ($100.00).

5. Copyright & Intellectual Property

5.1 Ownership All content on this Website — including text, graphics, logos, photographs, property descriptions, market reports, videos, and software — is the property of The Osborne Group LLC or its content suppliers and is protected by applicable copyright and intellectual property laws.

5.2 Permitted Use You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal, non-commercial purposes only. You may:

• View and download content for your own personal real estate search
• Share links to publicly available pages of the Website

5.3 Prohibited Use Without our prior written consent, you may NOT:

• Reproduce, copy, republish, or distribute any content for commercial purposes
• Modify, adapt, or create derivative works from any content
• Use any content in connection with a competing real estate service
• Scrape, crawl, or systematically extract data or listings from this Website
• Remove or alter any copyright, trademark, or proprietary notices

5.4 Attribution Where we use third-party content (such as MLS listings or licensed photographs), all attributions are the property of their respective owners.

6. User Conduct & Acceptable Use

By using this Website, you agree NOT to:

• Engage in any unlawful, fraudulent, or deceptive activity
• Post or share hate speech, discriminatory content, or material that harasses, threatens, or bullies any individual or group
• Upload or transmit viruses, malware, or any malicious code
• Send unsolicited commercial messages (spam) or promotional materials
• Impersonate any person, business, or entity
• Interfere with or disrupt the integrity or performance of the Website
• Attempt to gain unauthorized access to any portion of the Website
• Use the Website to collect personal information about other users
• Violate any applicable local, state, national, or international law or regulation

We reserve the right to investigate and take appropriate legal action against anyone who violates this section, including reporting such users to law enforcement.

7. Account Suspension & Termination

We reserve the right to suspend, disable, or permanently terminate your account at any time, with or without notice, for reasons including:

• Violation of these Terms and Conditions
• Fraudulent, abusive, or illegal activity
• Extended periods of inactivity
• Actions that may cause harm to other users, third parties, or our business
• At your request to close your account
• For any other reason at our sole discretion

Upon termination, your right to access the Website and use our Services will immediately cease.

8. Third-Party Links & Services

This Website may contain links to third-party websites or services. These links are provided for convenience only. We have no control over third-party sites and accept no responsibility for any loss or damage arising from your use of them. Your use of any third-party service is subject to that party's own terms and privacy policy.

9. Privacy

Your use of this Website is governed by our Privacy Policy, incorporated into these Terms by reference. Please review our Privacy Policy at https://shanaosborne.com/privacy-policy

10. SMS & Electronic Communications

By providing your phone number and consenting to receive text messages, you agree to receive SMS communications from The Osborne Group as described in our Privacy Policy. Standard message and data rates may apply. You may opt out at any time by replying STOP.

11. Indemnification

You agree to defend, indemnify, and hold harmless The Osborne Group, its owners, agents, employees, and affiliates from and against any claims, damages, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use of or access to the Website
• Your violation of any provision of these Terms
• Your violation of any third-party rights, including intellectual property or privacy rights
• Any claim that your conduct caused damage to a third party

12. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Maryland. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Prince George’s County, Maryland. You agree to first attempt to resolve any dispute informally by contacting us before pursuing formal legal remedies.

13. Miscellaneous

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and The Osborne Group regarding your use of the Website. Severability: If any provision is found invalid or unenforceable, the remaining provisions remain in full force and effect. Waiver: Our failure to enforce any right or provision shall not constitute a waiver of that right. No Agency: Nothing in these Terms creates any agency, partnership, or employment relationship between you and The Osborne Group.

14. Contact Information

Shana Osborne
The Osborne Group LLC
1441 McCormick Drive #1020
Upper Marlboro, MD 20774
shanaosborne@kw.com
(301) 841-5533
https://shanaosborne.com/

By using this Website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.